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Terms and Conditions
Phone Order / Store Hours - (Central Time Zone)
(Closed Noon to 1pm for LUNCH Monday thru Thursday) Monday - Thursday.....10am - 5:30pm Friday.....10am - NOON Saturday..........10am - 2pm (most Saturdays) Sunday............Closed Phone Orders Toll Free (800) 826-8648 Local (817) 741-3838 [email protected] Young Musicians, Inc. P.O. Box 2407 Keller, TX 76244 Young Musicians, Inc. 5901 Park Vista Cir #111 Keller, TX 76244 Most customers order via our internet website young-musicians.com. It is convenient and always available. Should you be looking for an item you do not find on our site you can send us an email inquiry or call and perhaps we can help locate what you are looking for. Back Orders - and - MUST HAVE ON A SPECIFIC DATE ORDERS On occasion one or more of the items you purchase may be out of stock and be placed on back order. The back ordered item(s) will be indicated on your invoice copy. We will fill your back order as quickly as possible. If there are items you need that you absolutely must have and must have by a specific date it will be necessary for you to place your order by phone. This will allow us to give a confirmation that what you want is indeed in stock and can ship out. As you can imagine it is not likely that any company will have all items in stock all the time. So, if you need items and they need to be delivered by a specific date - you must place the order by phone (calling us during regular business hours and speaking to us in person). We will do our best to meet your expectations. Please remember that you will need to need calculate for the shipping transit time. Re-Order Status Items ordered which may not be in stock for an extended period of time may be marked as Re-Order. In this case it will be necessary to re-order that item again at a later date. Payment Terms Payment for your order may be made by Visa, MasterCard, Discover or American Express. For orders placed by US Mail a check or money order, payable in U.S. funds drawn on a U.S. bank must accompany each order Add 8.25% sales tax on orders purchased by or shipped to any Texas address. Canadian and International orders MUST pay by Visa or MasterCard - Discover Card is NOT accepted for International Orders. We do not accept COD Orders. Shipping charges are subject to change without notice. There is a $45 fee on any NSF returned check. Return Policy You have up to 7 days after the receipt of your order to phone or email for a "Return Authorization" (except strings once installed). Once you have been issued a "Return Authorization" your order must be received at our warehouse within 10 days from that point. Any orders received more than 14 days after the issue of a "Return Authorization" are eligible for store credit only. We are not obligated to accept any return authorized or otherwise after the 14 day period has expired. Only after our inspection of an authorized return, it will be determine if it qualifies for refund, store credit or exchange. All items returned are subject to a minimum $10.00 restocking fee per item. Some products become personalized after use and are not returnable. Instrument strings may not be returned if opened and / or after being installed. We do not refund shipping charges for items you return - the full cost of returning and packaging them is at your expense. Products returned to us without our prior return authorization will be refused. An authorized return item MUST be received in like-new condition. This includes all original and undamaged product packaging, etc. Package your return securely to prevent damage. We also suggest you insure your return for it's appropriate value for your protection. On an enclosed note please reference your Order Number / Invoice Number and write a brief description about the return. Please indicate the "Return Authorization" number you received on the outside of you package. Package Return Due to Incorrect Address or Non Pick Up at an Access Point It is your responsibility to provide an accurate and correct shipping address - therefore if an order is returned because it is not deliverable, you are responsible to cover the shipping charges (both to and from) even if you have received a free shipping offer. If the delivery company (UPS, FedEx makes and attempt to deliver your order and you there is no one to accept it followed by the delivery company choosing to forward your package to a local "Access Point" it is your responsibility to go to that Access Point and pick up the package. You will be responsible for the shipping charges (to and from) along with the restocking. International Orders Most international orders can ship via First Class International Mail if they are under 4 lbs. It is typical in most cases that our website shipping calculator will over estimate the shipping cost for foreign orders. Please know that we will adjust the shipping to be in line with actual cost on each foreign order and you will be fairly charged. Packages will each have a unique customs/tracking number. Orders can only be fully tracked step by step if they are sent by Express International Mail. The customer must bear the loss if an International Order is lost or damaged - unless you ask for and pay for Insurance Coverage (which is not available in all countries). Shortages, damaged items or defective items must be reported within 3 business days of receiving your order. Limits and Exclusions ANY WARRANTIES ON THE PRODUCTS SOLD HEREBY ARE THOSE MADE BY THE MANUFACTURER. THE SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF SAID PRODUCTS. Although every reasonable precaution is taken, errors in prices, descriptions and or illustrations do occur. We reserve the right to correct such errors without obligation. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.young-musicians.com. The collective work includes works that are licensed to www.young-musicians.com. Copyright 2003, www.young-musicians.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.young-musicians.com or purchasing www.young-musicians.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.young-musicians.com or to purchase www.young-musicians.com products. 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To the fullest extent permissible pursuant to applicable law, www.young-musicians.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.young-musicians.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.young-musicians.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Limitation of Liability www.young-musicians.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.young-musicians.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Typographical Errors In the event that a www.young-musicians.com product is mistakenly listed at an incorrect price, www.young-musicians.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.young-musicians.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.young-musicians.com shall issue a credit to your credit card account in the amount of the incorrect price. Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.young-musicians.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice www.young-musicians.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.young-musicians.com. 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Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.young-musicians.com may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.young-musicians.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Participation Disclaimer www.young-musicians.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.young-musicians.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. 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